🎙 Episode 253

Host: Marc Summers (AIME’s Founding President)

Guest: Kathy Dey (Director of Operations at Apex Processors)

This week’s episode features Kathy Dey, a mortgage operations veteran who started her career in telemarketing at 16 and has since held roles in origination, compliance, underwriting, and processing management.

Now leading operations at Apex Processors, Kathy shares her unique perspective on the broker-processor partnership, why contract processing is changing the game for LOs at every production level, and how finding the right “work spouse” can transform your business.

🔹 Key Takeaways:

• – Why processors should own the file from submission to CTC, so you can focus on originating.
• – The importance of personality matching when pairing LO’s with their processors.
• – How empowering processors through community and training can benefit the entire brokerage.
• – How trust is built over time and why grace and resolution matter more than perfection.

💡 Golden Nugget:
“Your processors know just as much, if not more, than you do. Leave the processing to the pros. You originate.”

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